Frequently Asked Questions
Everything you need to know about bringing Paul Castle Studio art into your home.
How long will it take to receive my order?
Standard orders are typically processed within 2-3 business days. Depending on your location, shipping usually takes 5-7 business days for domestic orders and 10-15 business days for international shipments.
What is your return policy for home decor items?
We want you to love your space. If you are not completely satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund, excluding shipping costs.
Are your art prints and home goods sustainably made?
Yes, Paul Castle Studio is committed to quality and sustainability. We use archival-grade papers, eco-friendly inks, and work with manufacturing partners who prioritize ethical production standards.
Do you offer international shipping?
We certainly do! We ship our home collection worldwide. Please note that international customers are responsible for any customs fees or import duties incurred upon arrival.
What should I do if my order arrives damaged?
We take great care in packaging, but accidents happen. If your item arrives damaged, please email us at [email protected] within 48 hours with photos of the damage and your order number so we can send a replacement.
Can I track my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.